The items must be returned within 14 days in a proper condition. In this case we guarantee a 100% refund. Refunds will be credited to your original method of payment.

Please note that refunds can only be done if we can make sure that the clothes are in good condition and the label is still intact. Please do not remove this if you want to return the items.


If you wish to return an order, please contact us. Please before the return of the goods on the basis of return. Then please pack well and return the goods to the following address by post:



c/o SEM Eda Schaden

Ofenstrasse 52

4123 Allschwil



Once we receive the returned goods and the refund has been processed, you will receive notification e-mail.

We recommend that you at the post office necessarily bring proof of dispatch as we can without proof of dispatch refund any money if the package is lost.


If upon delivery the item was damaged or defective, please send us a description of the defect and 3-4 meaningful photos that document the defect by email to the following address: hello@runlola.com.

Upon receipt of the pictures you will receive within a few days with feedback on how to proceed.


Please note that it may take from the date of returning up to 4 weeks for the returned items will be credited to your account.